Help & FAQ
The most common questions, answered. Still stuck? Call (800) 342-9118.
How long until I receive my order?
Orders ship within one business day, usually the same day. Transit is 4–7 business days with USPS First Class, 2–4 with Priority, 1–4 with UPS Ground and 2 with UPS 2nd Day Air. See shipping.
Do you offer free shipping?
Yes. Orders over $99 that weigh under 3 lbs ship free via USPS economy within the continental United States.
How do I track my order?
We email your tracking number as soon as it ships. You can also use order status with your order number and billing ZIP.
What is your return policy?
Brand-new, unused items in their original packaging can be returned within 30 days. Damaged or wrong items are replaced at no cost; satisfaction returns carry a 20% restocking fee. Full details on our returns page.
How do I get my knife repaired?
We don’t do warranty repairs, but most manufacturers do. See our warranty information for how to make a claim.
Who should I contact if there’s a problem with my order?
Email customercare@knifecountryusa.com or call (800) 342-9118, Monday–Friday 9 AM–4 PM ET.
Do you have a store I can visit?
No. We’re online only, open 24/7/365. Every order ships from our warehouse.
Do you ship to military addresses?
Yes, via USPS Priority. See APO / FPO shipping. Military, veterans and first responders save 5% with code MILITARY.
Is there an age requirement?
Yes. You must be 18 or older and comply with your local and state laws to purchase. See legal information.
Not sure which knife? Call us.
You'll talk to the family that packs your order, not a call center. We're in the office Mon–Fri, 9 AM–4 PM ET; the store is open 24/7.