Return & Exchange Policy
Not satisfied? Return brand-new, unused items in the original packaging within 30 days. No RMA needed, just your order number.
Where to send returns
Knife Country USA
Return Order #(your order number)
123 S Chestnut St Suite 109
Marion, VA 24354
Write your Knife Country USA order number on the outside of the box. Returns without an order number can’t be accepted.
Damaged items
Merchandise received damaged may be returned within 30 days of delivery for a replacement. No shipping or restocking charges apply.
Wrong item shipped
If we shipped the wrong model by mistake, return it within 30 days and we’ll ship the correct one. No shipping or restocking charges apply.
Money-back guarantee
If you’re not satisfied for any reason (for example, the knife doesn’t fit your hand), return it within 30 days for a refund. Items must be brand new, unused, in the original packaging, and meet the rest of this policy.
- No RMA needed. Just include your order number.
- Satisfaction returns are subject to a 20% restocking fee.
- Returns received after 30 days will be refused and returned to sender, postage due.
Exchanges
We don’t do direct exchanges at this time. Follow the return steps above, then place a new order for the item you want.
Questions? Contact us or call (800) 342-9118.
Not sure which knife? Call us.
You'll talk to the family that packs your order, not a call center. We're in the office Mon–Fri, 9 AM–4 PM ET; the store is open 24/7.